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Please report any maintenance with as much detail as possible, if your issue is an emergency causing risk of injury or damage please leave a message on the emergency maintenance number: 07976 708 866 and someone will contact you for more information.

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Linda Matthews
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Tenant Permitted Payments

Refundable Security Deposit - Capped at 1 weeks rent (Monthly rent £ x 12 months = £ per year, divided by 52 weeks of the year = Security Deposit Amount)

Holding Deposit - (Monthly rent £ x 12 months = £ per year, divided by 52 weeks of the year x 5 weeks = Holding Deposit Amount) Capped at 5 weeks rent for annual rental under £50,000, or 6 weeks rent for annual rental over £50,000.

Rent - The agreed monthly rent

Changes to tenancy - Capped at £50 inc VAT

Early termination charge - Not exceeding the landlord’s financial losses.

Late payment of rent - Interest of 3% above BoE base rate for each day the rent is late. Charges payable from day 14.

Replacement keys - Reasonable costs not exceeding costs incurred by landlord or agent.

Utilities, council tax, communication services, TV Licence etc - Tenants own responsibility unless otherwise stated in contract.

Client Money Protection Scheme Membership details - Pending

The Property Ombudsman - Membership Number E1162